Island Collection is now live!
100% Organic Cotton T-Shirts
Sweatshirts
Accessories
Frequently asked questions
How does your transportation work?
We produce items to order, which minimizes unnecessary stock, saves materials, and reduces our environmental impact.
Orders may be dispatched from various production centers and therefore may arrive in multiple shipments.
Shipping costs will always be displayed before you complete your order.
Do you offer international shipping?
At this moment, we only deliver within the Czech Republic.
We plan to add more countries during 2026 – we will gradually expand delivery to other European countries and North America.
How long will it take to receive my order?
Some orders may require 24-72 hours for processing and production.
Delivery times vary by product type and production center:
- Products manufactured within the EU are usually delivered within 5-7 business days.
In most cases, you will receive your order within 1-2 weeks.
In exceptional situations (e.g., high production volume, seasonal peaks, carrier delays, or customs inspections), delivery times may be extended.
Once your order has been dispatched, you will receive a tracking number, allowing you to continuously monitor the status of your shipment.
I want to return or exchange an item. How do I proceed?
No Fixed Route products are made to order and are not held in stock. Each item is individually produced according to the chosen design.
In accordance with Section 1837(d) of Act No. 89/2012 Coll., the Civil Code, the consumer does not have the right to withdraw from the contract without giving a reason within 14 days for goods that have been produced according to their requirements or adapted to their personal needs.
For this reason, custom-made goods cannot be returned or exchanged due to incorrect size selection, change of mind, or personal preferences.
If the product arrives damaged, defective, or with a manufacturing error, you have the right to file a complaint.
The consumer can report a defect that appears on the goods within two years of receipt.
Complaint procedure:
Contact us without undue delay after discovering the defect and provide:
- order number
- description of the defect
- photo of the problem
The complaint will be processed without undue delay, no later than 30 days, unless otherwise agreed.
In the case of a justified complaint, you have the right to:
- rectification of the defect (repair),
- exchange of goods,
- a reasonable discount, or
- withdrawal from the contract (refund), if the defect is significant or recurs.
In most cases, it is not necessary to send the goods back; we will inform you of the procedure individually.
- Slight variations in print color caused by screen settings are not considered a defect.
- Before ordering, we recommend checking the size charts for each product.
If you are unsure about the size, please contact us via the contact form – we will be happy to advise you before you order.
What is the warranty on your products?
No Fixed Route products are covered by rights arising from defective performance in accordance with Sections 2161 et seq. of Act No. 89/2012 Coll., the Civil Code.
The consumer may claim a defect that appears on the goods within two years of receipt.
The seller is responsible for ensuring that the goods upon receipt:
- correspond to the agreed description, quality, and design,
- are suitable for the purpose for which such goods are usually used,
- correspond in quality or design to the agreed sample or model (if one existed).
Liability for defects applies to manufacturing defects and material defects that appear during normal use.
Liability for defects does not apply to:
- normal wear and tear commensurate with the extent of use,
- mechanical damage caused by the user,
- damage caused by improper use, maintenance, or washing contrary to instructions,
- defects resulting from external events (e.g., accident),
- product characteristics inherent to its nature.
The following are not considered defects:
- incorrectly chosen size,
- change of mind or subjective dissatisfaction.
Are unisex products in the same sizes?
Yes, you will find the same products in both the women's and men's sections – these are unisex products with the same dimensions.
For correct size selection, we always recommend referring to the size chart provided with the specific product.
Unisex sizing usually corresponds to men's sizing. If you normally wear women's sizes and are hesitating between two sizes, you can choose:
- a smaller size for a slimmer fit,
- a larger size for a looser fit.
The stated dimensions may vary with a tolerance of approximately ±2–3 cm.
How should I care for the products so that they last as long as possible?
We recommend following the care instructions on the product label.
Improper care (e.g., washing at high temperatures, using unsuitable detergents, or tumble drying) can lead to damage to the print or material.
Damage resulting from failure to follow care instructions is not considered a product defect.
Can I change or cancel my order after it has been shipped?
Once an order has been submitted for production, it usually cannot be changed or cancelled as it involves custom-made goods.
If you have made an error in your order, please contact us as soon as possible after placing it. If production has not yet started, we will try to accommodate a change or cancellation of the order.
Do I have to pay customs duties or other fees?
For deliveries within the Czech Republic, no additional fees are charged, and the final price is displayed at checkout when you pay for your order.